HireOMate Terms of Use

Last updated: on first publication

These terms apply when you use the HireOMate website or app, operated by HireOMate (“we”, “us”). By creating an account or making a booking you agree to them. Please also read our Privacy Policy.

1. What HireOMate is

HireOMate is a marketplace that connects people who want to rent or sell items (“owners”) with people who want to rent or buy them (“renters” and “buyers”). We are not the owner of any item listed, and we are not a party to the rental itself — the rental agreement is between the owner and the renter. We provide the listings, booking, payment, agreement and dispute tools that make it work.

2. Your account

• You must be at least 18 and able to enter a binding contract.
• The details you give us must be true, including your name. The other party sees your name before handing over or receiving property.
• Keep your login safe. You are responsible for what happens on your account.
• To list or rent vehicles you must hold a current driver's licence and provide it for verification.

3. Listing an item

• You must own the item or have the right to rent or sell it, and it must be safe, legal and as described, with accurate photos.
• New listings are reviewed before they appear publicly. We may decline or remove a listing that breaks these terms.
• You set the daily price, the deposit and any rules for use.

4. Booking and paying

• Every booking is a request. The owner has a limited time, shown on the booking, to accept it; if they don't, the request expires.
• Nothing is charged until the owner accepts. You then pay the rental plus a service fee of 8% of the rental. Paying by card adds a card processing surcharge, shown before you pay.
• Owners pay a commission of 4% of the rental, deducted from their payout. Sales carry a commission of 5% of the sale price.
• The refundable deposit is held on your card (not charged), or included in a bank transfer, and released within 48 hours of the item's return unless a damage dispute is opened.
• Owners are paid weekly for completed bookings, to the payout method they set up.

5. The rental agreement and handover

Both parties sign a digital rental agreement before pickup. Its terms form part of these terms for that booking. At pickup and return, condition photos are taken in the app or on the website — they are the record we rely on if anything goes wrong, so take them carefully.

6. Cancelling

Either party may cancel before handover. The renter is refunded:

• the full rental and service fee if cancelled 48 hours or more before the start date;
• 50% of the rental if cancelled between 24 and 48 hours before;
• nothing if cancelled less than 24 hours before.

The same refund applies whichever party cancels. Any deposit hold is released on cancellation.

7. Looking after the item

• Renters must use the item with care, follow the owner's rules, and return it on time, clean and in the same condition, apart from fair wear and tear.
• Renters are responsible for loss, theft or damage beyond fair wear and tear, up to the value of the deposit and beyond where agreed.
• Renters of vehicles are responsible for fines, tolls and infringements during the rental, and must not drive under the influence or use the vehicle unlawfully.

8. Disputes

If something goes wrong — the item isn't as described, or it comes back damaged — open a dispute on the booking with photos. Our team reviews the evidence from both sides and decides how the deposit and any refund are applied. We'll try to resolve it fairly and quickly, but our decision on the deposit doesn't limit any rights either of you has at law.

9. What you must not do

• Arrange payment outside HireOMate for a booking made through it.
• List stolen, dangerous, illegal or recalled items.
• Harass, mislead or discriminate against other members.
• Create fake accounts, reviews or listings.

We may suspend or close an account that breaks these terms.

10. Our responsibility

Nothing in these terms excludes rights you have under the Australian Consumer Law. Otherwise, because we don't own or inspect the items, we are not responsible for their condition, safety or fitness for purpose, or for what members do — that is between the owner and the renter. Where we are liable, our liability is limited to the fees you paid us for the booking concerned, to the extent the law allows.

11. Closing your account

You can delete your account at any time. Records of completed bookings and payments are kept as our Privacy Policy describes.

12. Changes and contact

We may update these terms; the date above shows when. Material changes will be notified in the app or by email. Questions: support@hireomate.com.

These terms are governed by the laws of the Northern Territory, Australia.